They also often don't come back sounding like people on the other end have a full command of English.Ĭonsider this other part of the response I got: You speak into one end of the support form, and the responses that come back often seem like no one has done any research into your problem before responding. My lifetime map update service that came with my 1535, that TomTom has twice before told me is active, isn't compatible with my 1535?īut my long experience with TomTom Support has taught me that this is how things go. Please note that the USA, Canada & Mexico - Lifetime Map Update Service (LMUS) active on this account is incompatible with your GO LIVE 1535 device. I went to support, which cheerfully told me this: My lifetime update status wasn't registering despite TomTom now having told me twice that it was associated with my account. I plugged in the 1535, got connected and was again given no option to update my maps other than to buy them. So, I hunkered down to finally resolve things. The unit still gave pester messages and now was simply acting strangely. Back to support, which reassured me all was fine. My lifetime map update code for the unit was suddenly showing as invalid. But the pester messages from the device itself to update my maps continued, so I tried again when I had time in September.
Eventually, I did get the TomTom 1535 connected, and it told me it was all up-to-date. I also needed to have a separate TomTom account for each one. As it turned out, the TomTom XL required use of TomTom Home software the TomTom 1535 used a web-based updated. I had trouble getting either unit seen by my Mac or PC laptops. But updating turned into a nightmare that I mentioned briefly in a previous column.
Well, why not? Both units came with lifetime maps. All was well with both units until I decided in May that I should heed the reminders that both where giving me, to update my maps.
It was joined by a second unit for our other car, a TomTom 1535 Top Gear edition at the end of 2011. The new unit worked fine and had some nice features my older unit didn't have. Buying a new unit was easier than trying to get the old - but perfectly functional - unit still going. Since it was out of warranty, I bought a new unit at the end of 2010, a TomTom XL 340TM. In the end, TomTom finally decided that maybe there was a fault with my 920.
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